1. Overview
Thank you for choosing Vitala. This Refund Policy explains when you may get a refund for a premium plan.
2. When You Can Get a Refund
2.1 Trial Period:
If you cancel during the trial period, you can get a full refund.
2.2 Billing Mistakes:
If you were charged by mistake or charged too much, contact us. If we find a mistake, we will give you a refund.
2.3 Service Problems:
If Vitala has long downtime and you cannot use the premium features, you may get a partial refund (prorated).
3. How to Request a Refund
3.1 Contact Support:
Email our support team at [email protected] within 3 days of the problem.
3.2 Give Us Details:
Tell us your account info, why you want a refund, and share any documents that help explain the issue.
3.3 Approval:
Vitala will review your request and decide if a refund is allowed. Each case is reviewed carefully.
4. When Refunds Are Not Given
4.1 After Trial Period:
If the trial period has ended, you usually cannot get a refund.
4.2 You Didn’t Use It:
No refunds will be given just because you didn’t use the service.
4.3 Abuse:
If we think someone is abusing our refund system, we may deny their refund request.
5. Changes to This Policy
We may change this policy at any time. If you continue using Vitala after changes, you agree to the new rules.
6. Contact Us
If you have questions, email us at [email protected].